Tel: 0774 711 0715
Email: [email protected]
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Consultations and quotations are free and are carried out by email or telephone or in person if required.
All projects will be detailed on a Booking Form before commencement and must be signed by the client along with a copy of the terms and conditions.
Work can be accepted from the client by email, post, memory stick, fax or courier.
All work carried out by Little Miss Office will be proof-read, however final proof-reading of the work lies with the client.
We will aim to turn-around work within 24-48 hours, where possible. For larger projects a time frame will be negotiated with the client.
Little Miss Office Virtual Assistant do not accept liability or responsibility for the end use of any documents or materials produced or edited by us on behalf of the client.
We reserve the right to reject any work which we believe to be unlawful or immoral.
The minimum charge for work undertaken is one hour, after that work will be charged in 15 minute increments.
A deposit of 50% may be requested before work is commenced for new clients.
Payments can be made by cheque or bank transfer.
A fee will be charged for any returned cheques.
Project work (pay as you go work) payments will be invoiced on completion of the work and payment is due 14 days from the date of invoice.
Any additional costs incurred for example, postage, courier, travel telephone charges, will be invoiced separately to the client as ‘Additional Expenses’.
Overdue invoices may result in interest charges (at the rate of 5%) for the total outstanding per month.
In the event of a contract being cancelled/terminated, the client agrees to pay for all work completed up to that point.
This policy covers:
• What information do we collect about you?
• How will we use the information about you?
• Access to your information and correction
• Data storage
• Right to erasure
• Other websites
• How to contact us
What information do we collect about you?
We collect information about you when you contact us about our services or commission us to work on your behalf. We may also collect information when you voluntarily complete any customer surveys or provide feedback. Any website usage information is collected using cookies (see section below regarding cookies for more details)
We may collect information such as, but not limited to:
• Name and Job Title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers, such as information about your business needs and requirements
How will we use the information about you?
We collect information about you only to respond to your enquiries, to assist us with carrying out any work for you and, if you agree, to inform you about our products and services we think may be of interest to you. We will never pass any information you give to us to any other 3rd party.
You can select how you would like to receive information from us or you can decline to receive such information.
From time to time we may send you information about products and services of ours that we think may be of interest to you, if you have consented to receive marketing. You have a right at any time to stop us from contacting you for marketing purposes and you
can opt out at any time by emailing [email protected]
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected] We will not make any charge for this service. We want to make sure that your personal information is accurate and up to date, but you can also ask us to correct or remove any information you think is inaccurate.
The security of your data is very important to us and we take steps to ensure it is held securely. This includes any personal information about you (as described above) and your privacy/marketing preferences.
If you cease to be a client, we will retain your personal information and any work you have instructed us to carry out, for a period of 12 months from the point of cessation. After a 12 month period we will contact you regarding the information we hold and to update your data and marketing preferences.
Right to Erasure
You have the right to request that your information is completely removed from our records. Right to erasure requests should be made by email, addressed to the Data Controller at [email protected]
Little Miss Office will carry out all such requests without undue delay, where the data is no longer needed for legal or regulatory reasons.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function correctly as a result.
How to contact us